Error when activating Stripe Payment Pro plugin on Moodle 5.0.2

[emmanuel martinez]

Dear DualCube Support,

I hope this message finds you well.

I am encountering an issue when attempting to activate the Stripe Payment Pro plugin on a fresh installation of Moodle 5.0.2. Upon activation, the following error message is displayed:

The following required query string data is missing: instance

This prevents me from proceeding with the configuration of the plugin.

Could you please advise on what might be causing this issue? Is there a compatibility problem with Moodle 5.0.2, or is there a workaround or fix available?

Any assistance would be greatly appreciated.

Best regards.

[dualcube]

Hello Emmanuel, we are sorry to hear that you have faced this issue and for this delayed reply, as we are closed till this week.

We have checked this ono ur end, didn’t face any issue. So, first please check if the Stripe Free plugin is installed?
If yes, then do share a temporary admin access of moodle so our team can look into this.

While sharing the access, don’t forget to mark the reply as private.

[emmanuel martinez]

This reply has been marked as private.

[emmanuel martinez]

Hello,

I’m following up on my previous message regarding the error:

“The following required query string data is missing: instance”

I shared the temporary Moodle admin access with you on October 7, but I haven’t received any update since then. Could you please confirm if your team had the chance to review the issue?

This is affecting the activation of the Stripe Payment Pro plugin on our production site (https://cursos.aurumtradingau.com/), so I’d really appreciate an update or estimated resolution time.

Thank you for your attention.

[dualcube]

Hi Emmanuel,

Our sincere apologies — it seems that your previous email notification was unfortunately missed.

Yes, we’re able to log in to your site. Our development team will be reviewing the issue, and we’ll get back to you with an update by tomorrow as soon as possible.

Thank you for your patience and understanding, and we appreciate your cooperation while we work to resolve this.

[dualcube]

This reply has been marked as private.

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