No mails and registration after payment

[Michael Radmer]

Hello,

I have a problem with the sending of login data from emails and the automatic creation of users in the learning platform.

After a purchase of a course, an order confirmation is sent to the admin and the buyer. The status is then set by the WooCommerce app “Autocomplete orders” from “in progress” to the status “completed”.

The plugins MooWoodle Pro and Auth MooWoodle are configured correctly. The tests have all been completed with “ok”.
SSO is activated and the Auth code is identical.
The default role of a newly created user in WordPress is “Customer”.

Only the two mails mentioned above are sent in the e-mail logging.

What is the problem and how can we solve it? What information do you need from me?

Kind regards,
Michael

[dualcube]

Hi Michael,Thank you for reaching out. To assist you better, could you please share the order number associated with your purchase? This will help us investigate the issue more efficiently.

Looking forward to your response.

[Michael Radmer]

This reply has been marked as private.

[dualcube]

This reply has been marked as private.

[Michael Radmer]

Just found the solution myself by chance.

In WooCommerce under “Accounts & privacy” is “creating accounts as a guest” the standard setting.
Once the option to “Create on purchase” was set, all emails could be delivered correctly.

Problem solved!

[dualcube]

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