LMS Development Company – Expert Moodle Developers › Forums › Moodle Stripe Payment Pro › User initiates unsubscribe but still enrolled in course

Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 9, 2025 at 7:44 am #23495
    JasonL
    Participant

    My user cancelled subscription
    – cancellation flow was successful on Stripe and My Subscription tab

    However, the user is still enrolled to course

    Details
    – Course Enrollment
    – Stripe Payment Pro Enabled
    – Plugins > Enrolments > Stripe Payment Pro
    – settings referred to Stripe Payment
    – Enrolment expiration action: Disable course enrolment and remove roles

    Did i misconfigure it ?

    Appreciate your help

    Thanks

    April 9, 2025 at 11:15 am #23496
    dualcube
    Keymaster

    Hello JasonL, thanks for getting in touch with us.

    Can you please provide us these following details :-

    1. Is the subscription period over as per the plan?
    2. Please check on your stripe end, whether the subscription is showing as cancelled, as you can see here – https://snipboard.io/iSTrQM.jpg

    Once we will have the answers, we can assist you further.

    April 10, 2025 at 11:08 am #23504
    JasonL
    Participant
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    April 12, 2025 at 1:35 pm #23519
    JasonL
    Participant
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    April 12, 2025 at 6:09 pm #23520
    dualcube
    Keymaster
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    April 15, 2025 at 11:05 am #23533
    JasonL
    Participant
    This reply has been marked as private.
    April 15, 2025 at 5:08 pm #23536
    dualcube
    Keymaster
    This reply has been marked as private.
    April 28, 2025 at 1:28 pm #23591
    dualcube
    Keymaster
    This reply has been marked as private.
    April 29, 2025 at 7:48 am #23594
    JasonL
    Participant
    This reply has been marked as private.
    April 29, 2025 at 8:42 am #23601
    JasonL
    Participant
    This reply has been marked as private.
    April 29, 2025 at 7:24 pm #23607
    dualcube
    Keymaster
    This reply has been marked as private.
    April 30, 2025 at 8:00 am #23609
    JasonL
    Participant
    This reply has been marked as private.
    April 30, 2025 at 8:41 am #23611
    JasonL
    Participant
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