[dualcube]

Hi @Elnur, let me rephrase the answer.

With Stripe, admin can log into the stripe dashboard and under subscription panel they can view all the subscription and cancel them, as you can see here – https://snipboard.io/YVPDS3.jpg

Also, when we will share the beta version, you can have the option cancel the subscription from your site directly.

Let us know if you need any further help.

[dualcube]

@Elnur, thanks for your query.

A student can track all their active subscription from their bank details directly.
However, we are working on the enhancement where both admin and students can see lists of subscription.

Let us know if you have any further query.

[dualcube]

@papahepcat, Thank you for the update. We are glad to hear that everything seems to be functioning normally now. If you encounter any further issues or need assistance in the future, please don’t hesitate to reach out.

[dualcube]

Hi , sorry for this delay. Somehow we have missed your mail.

Regarding this issue “But I’m now finding that when testing and I submit a purchase, I don’t get redirected to the course page when purchase is complete. After clicking the final button to complete a purchase, the page loads for a very long time then get redirected to the Moodle homepage”, is this a general flow you are getting or this issue is only with coupon?

Also, will it be possible for your to share a admin access so we can debug this on your end.

[dualcube]

Hi @papahepcat, we are not able to recreate the issue on our end with Moodle 4.4

Will it be possible for you to create staging site and share the admin, ftp access of this site. So we can debug this issue.
While sharing the access, don’t forget to mark the response as private.

[dualcube]

Hi Dan, thanks for getting in touch with us over here.

Can you please provide us one small information, which version of Moodle are you running on your end, so we can assist you further.

[dualcube]

This reply has been marked as private.

[dualcube]

Hi @Marco Baum, as you are facing this issue on your end, so can you please share a temporary admin access of your site and ftp. So, we can check and provide you with a solution.

While sharing the access, don’t forget to mark the reply as private.

[dualcube]

Hi @Marco Baum, I’m sorry to hear that you’ve encountered this issue.

Based on the error message, it appears to be originating from your theme. Could you please reach out to your theme author and inform them that you are using a plugin which has created its own endpoint under the WooCommerce My Account page, and this error is occurring on that page?

Once you have their response, please share it with us so we can assist you further.

p.s. We have been diligently working over the past two weeks on upgrading MooWoodle Pro and MooWoodle. These upgrades ensure compatibility with the latest versions of WordPress and Moodle, with better UI.

If you would like to test this new version, you are welcome to use it on your end. We aim to officially release this beta version by next week. You can create a staging site and install the plugin from here – https://drive.google.com/file/d/1TvQJKkEYWwwFjxboY-L7US4Rd7ZevZfW/view?usp=drive_link

[dualcube]

Hi @koryooo,

I hope you are all doing well.

Over the past two weeks, we’ve been diligently upgrading MooWoodle to ensure compatibility with the latest versions of WordPress and Moodle, along with an improved UI.

We are currently running a beta version of this new MooWoodle. If you’d like to test it, you can download the plugin from here: https://drive.google.com/file/d/1fnAPq2i92YfMoj7vAM-j5GpHvl1FHBke/view?usp=drive_link

Please make sure to install the plugin on a staging site first. If everything works properly, you can then update it on your live site.

Best regards,
Team DualCube

[dualcube]

Hi @jotter,

I hope you are all doing well.

Over the past two weeks, we’ve been diligently upgrading MooWoodle to ensure compatibility with the latest versions of WordPress and Moodle, along with an improved UI.

We are currently running a beta version of this new MooWoodle. If you’d like to test it, you can download the plugin from here: https://drive.google.com/file/d/1fnAPq2i92YfMoj7vAM-j5GpHvl1FHBke/view?usp=drive_link

Please make sure to install the plugin on a staging site first. If everything works properly, you can then update it on your live site.

Best regards,
Team DualCube

[dualcube]

Hi Surya, we have replied you over the mail.

However to help other users with same query, our replies are inline :-

1) Do I need to install Moowoodle Free version plugin before installing the Pro version?
>> Yes, you need both MooWoodle Free and Pro.

2) I have several current courses and woosubscriptions to courses in WordPress and Moodle. Do I need to take something into account before installing Moowoodle Pro? Will I have to reconfigure these subscriptions or will they be integrated automatically?

>> As we sync courses from Moodle to WordPress only, hence MooWoodle will create the courses in WordPress and it’s product. Now if you have to create subscription for those products then yes, you have to re-configure the subscription part for those product.

Let us know if you need any further help.

[dualcube]

Hi @Ciencia de Datos Ecuador, as shared over the mail, the issue is fixed.

However for other users, please note, whenever there is an issue, please check the error log. After that share the error log file with us, so we can check and assist you with this.

[dualcube]

Thank you for letting us know @SzymonWP! We’re glad to hear everything is working fine for you now. Your feedback and positive review mean a lot to us.

Kindly shared your experience here : https://wordpress.org/support/plugin/moowoodle/reviews/#new-post

If you need any further help, please let us know.

[dualcube]

Hi @SzymonWP, we didn’t face any such issue on our end.

Can you please create a staging site access and share a temporary admin access of your moodle and wordpreess so we can check.
While sharing the access, don’t forget to mark the response as private.

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