Forum Replies Created
-
Posts
-
@Brisperel, thanks for sharing the access.
However, it seems like somehow your Moodle site is not letting any user to be created. Have you added any special configuration that is restricting users to be added. Can you please check whether you have added any such restriuction, if yes please keep usposted.
@Brisperel, thanks for the update.
In that case, can you please share a temporary admin access for both WordPress and Moodle, so we can assist you better.
While sharing the access, don’t forget to mark the reply as private.
Hi Brisperel, thanks for getting in touch with us.
As per the error log, this seems more of a configuration issue. Just make sure that you have added the token properly as shared here – https://dualcube.com/docs/moowoodle-set-up-guide/#5-toc-title
Kindly configure that and if you are still facing this issue, let us know. We will assist you accordingly.
Hi Brenton,
Sorry to hear you encountered this issue.
As shared over the mail, we’ve resolved it on our end—could you please check again and confirm if it’s working now?
If you need any further help, let us know.
@jotter, thanks for letting us know.
We will take care of this issue in our next update.@toigt, sorry for the delayed reply.
Have you tested it using guest checkout? Kindly confirm so we can assists you further.
@Marco Baum, sorry to hear that you have faced this issue.
However we have tried to recreate the same i.e. disabled “Course image” and “Update existing products along with” option. The new course came in without removing the image of the old course : https://snipboard.io/jwCVLq.jpgAs you are having this issue, there might be some plugin and theme conflict issue. Just to be sure disable all the plugins except WooCommerce, MooWoodle and pro and check. Please do keep us posted.
Hi @toigt, We’re sorry to hear that you’ve encountered this issue.
After reviewing, it appears that the problem is related to the payment gateway plugin, and MooWoodle doesn’t manage the payment process. Please note that users can only access the course once the order status is marked as completed.
We recommend reaching out to the payment gateway plugin’s support team for further assistance in resolving this.
Hi Jotter, thanks for getting in touch with us.
As per our current flow, you need to first sync the courses and goto Courses tab (https://prnt.sc/L6krPPI3AJ3o) to see all the course and their assigned product.
Now if a course is already assigned to a product, you can’t reassign them again with a another product.
Let us know if you need any further help.
Hi @Nigo, we haven’t heard back from you.
We are still waiting for your access, can you please share that with us.
Nigo, in that case, can you please share a temporary admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.Hi Nigo, thank you for reaching out to us.
Could you please run a test connection and share the error log with us? Once we have the error log, we’ll be able to identify the issue and provide further assistance.
We appreciate your cooperation on this matter.
@magfinanzas, in that case, please share a temporary admin access (both Moodle and WordPress) and ftp access of your site.
While sharing the access, don’t forget to mark the response as private.
