At DualCube, we want every institution, tutor, and company that deploys our platform to feel confident in that decision. If something isn’t working the way it should, our refund policy is here to help – clear, straightforward, and fair.

DualCube offers a refund within 15 days of purchase. A full refund will be granted if DualCube Campus, Academy, or Corporate Learning is broken, not functioning properly, or lacks features as described on the pricing page.

We stand behind the reliability of our platform, and if any issues arise, our support team is ready to help resolve them. Refund requests will not be accepted beyond 15 days from the original purchase date.

To initiate a refund, please contact us here. It’s important to distinguish between a genuinely broken deployment and issues like configuration errors, server requirements not being met, or setup difficulties – these are usually resolved with support, not a refund.

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Refund Eligibility

Before requesting a refund, please make sure the following steps have been taken:

• Review the documentation, product demo, and available tutorials for your product (Campus, Academy, or Corporate Learning).
• Check our support resources and knowledge base for a solution to your issue.
• Confirm your infrastructure meets the server and hosting requirements specified for deployment.
• Disable any custom integrations, third-party scripts, or non-essential add-ons connected to your instance to check whether the issue persists.
• Open a support ticket detailing the steps to reproduce the issue. If needed, grant our team temporary access to your instance so we can debug the problem directly.

Refunds for technical issues can only be processed if we’re given the opportunity to help first. If we’re unable to resolve the problem, a refund will be provided.

Once you’ve completed the steps above and the issue remains unresolved, you qualify for a refund within 15 days of purchase. Following each step is required for eligibility.

Please note that opening a payment dispute or chargeback will not expedite a refund request. We reserve the right to refer such cases to the relevant payment processor’s fraud department, which may result in account limitations. Fraudulent activity may lead to permanent account blocking.

If you’re unsure whether DualCube fits your institution’s needs, contact our sales team before purchasing – they’re glad to help you evaluate the right product and modules.

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Refunds Apply When

• The platform is entirely non-functional after deployment.
• You’ve submitted a support ticket using the email associated with your purchase and received no response within 48 business hours.
• The product page significantly misrepresented what the platform or module actually does.

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When Refund Requests Are Rejected

You may request a refund on any paid DualCube subscription or module. However, in the following cases, the decision of our Sales and Support team is final, and refund requests will be declined:

• Discounts and offers – Purchases made at a discounted rate (promotional pricing, bundled offers, etc.) are not eligible for refunds.
• Automatic renewals – Refunds cannot be processed for subscriptions that have already auto-renewed. To avoid this, disable auto-renewal from your billing settings before your renewal date.
• Unauthorized use or licensing violations – Refunds will not be issued where use violates our end-user license agreement, or where unauthorized use is evident.
• Feature requests – You’re requesting a feature that doesn’t exist in our demo environment and/or in the purchased plan.
• Purchase mistakes – The purchase was made in error, and/or the module has already been deployed or activated.
• Purchases by another party – The subscription was purchased by an employee or another party with authorized access to your payment method.
• Access refused – You declined to grant our support team access to your instance when it was necessary to investigate the issue.
• Late requests – Refund requests submitted after 15 days from the original purchase date will not be processed. It is the customer’s responsibility to initiate a request within this window.

If you’ve reviewed the above, completed the necessary steps, and your platform is still broken or non-functional, please open a refund request here.

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Things to Keep in Mind

• Approved refunds are processed within 7 business days of the request.
• For Indian customers, GST charges are non-refundable.
• Transaction fees deducted by the payment gateway are non-refundable.
• If a user acts in bad faith or misuses the platform, DualCube reserves the right to deny the refund request.

By requesting and receiving a refund, you agree to forfeit all ownership rights to your license and to discontinue use of the platform immediately. DualCube retains the right to deny a refund request if deemed necessary.

Last updated: July 22, 2026

Email: admin@dualcube.com