Stuck on Something? Let’s Sort It Out.
Installation hiccup, a plugin acting up, or something that just won’t configure right – tell us what’s going on and our team will get back to you with an actual fix, not a ticket number.
Questions educators ask us first.
Can’t find yours? Scroll to the bottom – a real person answers, fast.
How do I get support for a DualCube product?
You can request support by completing the support form on the DualCube Support page. Provide your product name, order details, and a clear description of the issue so the support team can investigate it efficiently.
What information should I include in a support request?
Include your product name, order number, website URL, software version, screenshots or error messages, and the steps to reproduce the issue. Detailed information helps reduce back-and-forth communication and speeds up troubleshooting.
Which DualCube products are supported?
DualCube provides technical support for its products and services, including Moodle solutions, WordPress plugins, WooCommerce integrations, and custom development projects covered under an active support agreement.
How long does it take to receive a response?
Response times depend on the complexity of the issue and current support volume. Requests are reviewed in the order they are received, and the team will respond as soon as possible.
Can I submit multiple support requests?
Yes. If you’re experiencing different issues, you can submit separate requests with complete details for each one. This helps the support team track and resolve each issue more effectively.
Do I need an active license to receive support?
Support availability depends on the product and your license or service agreement. If applicable, provide your purchase details so the team can verify your eligibility.