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Hello JasonL, thanks for getting in touch with us.
Can you please provide us these following details :-
1. Is the subscription period over as per the plan?
2. Please check on your stripe end, whether the subscription is showing as cancelled, as you can see here – https://snipboard.io/iSTrQM.jpgOnce we will have the answers, we can assist you further.
Hi Michael,Thank you for reaching out. To assist you better, could you please share the order number associated with your purchase? This will help us investigate the issue more efficiently.
Looking forward to your response.
Hello Maurizio, Thank you for reaching out.
If the user is receiving their login details and course access link in Moodle, then our plugin is functioning as expected. The issue you’re describing seems to be related to email delivery, which may not be directly linked to the plugin.
To troubleshoot the email issue, we recommend installing a plugin like Email Log to check whether the email is being generated and registered within WordPress. This will help confirm if the email is being sent from the system.
Please install the plugin, check the logs, and keep us posted on the findings. If you need further assistance, feel free to reach out.
@JasonL, sorry to hear that you have faced this issue.
However, we have tried to check this on our end, but didn’t face any issue. So can you please create a staging site and share the moodle admin access so we can check and assist you accordingly.
While sharing the access, don’t forget to mark the reply as private.
@Michael Radmer, thanks for getting in touch with us.
Please make sure you have read our documentation on setting up the webservices :
– https://dualcube.com/docs/moowoodle-set-up-guide/#5-toc-title
– https://dualcube.com/docs/moowoodle-moodle-connector/#2-toc-titleEven after setting up the plugin, if you are still facing the issue, let us know.
@Brisperel, great to know that it is working fine.
If you need any further help, please let us know. For now, we are closing the thread.
