[dualcube]

Ray, thanks for explaining this in more detail.

We’ve successfully replicated the issue on our end and have notified the development team. I’ll keep you posted as soon as there’s an update.

[dualcube]

Ray, thanks for explaining this in more detail.

We’ve successfully replicated the issue on our end and have notified the development team. I’ll keep you posted as soon as there’s an update.

[dualcube]

You’re very welcome!

And no worries, if anything else does come up, feel free to reach out. We’re always here to help!

[dualcube]

Ray, For your convenience, I’ve compiled all the issues in a shared document so we can both track progress and updates in one place – https://docs.google.com/document/d/1Msija0N3kTkNiZGJ4vTSX-nKoF2ztVC-MRMWLN3k9Cg/edit?usp=sharing

If you encounter any new issues, please feel free to add them directly to the document as well. This will help us stay aligned and respond more efficiently.

[dualcube]

Hello Ray, I’ve forwarded this to our development team for review. We agree that if the free trial and sign-up fee are both set to zero, there’s no need to display that extra text on the course page. Simplifying it to just show “$1695 for 1 year” would offer a cleaner experience.

Once I hear back from the team on what can be done, I’ll share an update with you.

[dualcube]

Hello Ray, Thank you for detailing the issue so clearly.

You’re right, the current logic combines the sign-up fee and the first recurring payment into a single initial charge. This behavior is consistent with how Stripe handles subscriptions, and the plugin follows that model.

As for the display issue, since Moodle’s enrolment table only includes a cost field (typically used for one-time or sign-up fees), and not recurring cost, this creates challenges for themes relying on that field to show the course price.

In your case, it seems the theme doesn’t currently support the concept of subscription-based pricing, which is why it’s unable to properly display recurring fees when the sign-up fee is set to 0. We recommend reaching out to your theme developer to adjust the logic accordingly.

If your developer needs any help with the required code snippets or logic, our team would be happy to assist.

[dualcube]

Hello Ray, Thanks for pointing this out.

You’re right, the plugin currently sends the full course name (including {mlang} tags) to Stripe, which results in raw tags appearing in the product name and invoice. At the moment, there’s no field to customize the Stripe product name directly from the enrolment method.

We agree that adding a custom name field would be a valuable improvement. Our development team will review this and get back to you with an update soon.

In the meantime, renaming the product manually in Stripe (especially in Test Mode) is safe, as long as the product ID and pricing remain unchanged.

Thanks again for your feedback!

[dualcube]

Hi Ray, after hearing from you, we tried to recreate the same on our end. However as you can see, we didn’t face any such issue – https://www.awesomescreenshot.com/video/41428168?key=6befdcb8d718df525eba49bfa364ba25

Can you please share how can we recreate the same , so we can assist you accordingly.

[dualcube]

Ray. Thanks for bringing this to our attention.

The error occurs because Stripe separates Test and Live data—so a Live Mode price ID won’t work in Test Mode. We agree that having a toggle to switch between both API keys would improve usability. We’re exploring this feature but will need to confirm if Stripe allows such a setup without causing conflicts.

For now, please create the same products and pricing plans in your Stripe Test account (just like you did in Live mode), and then update the plugin settings with the corresponding Test Mode price IDs.

We’ll keep you posted on any updates. Let us know if you need help configuring this.

[dualcube]

Hello Ray, we have checked this on our end. yes, you are right, it is not showing the discounted price. However, if you select Paymwnt Gateway Types as “Stripe Element”, then it will show correct data – https://prnt.sc/f-pS6YOv6QuQ

and https://prnt.sc/CKESUyYAulE3

Please note, in Stripe it is also showing the updated data – https://prnt.sc/RMspVEeGbCd5

We have notified the issue with our team, so they can work on the fix.

[dualcube]

@papahepcat, we are happy to help.
For now, I am closing this thread. If you need any further help, please do open another thread.

[dualcube]

Hello @papahepcat, Our latest version requires Moodle 4.4.10, because as per Moodle this is the bug free version of 4.4

So, kindly update your Moodle to this version and install stripe pro after that.

Let us know if you need any further help.

• This reply was modified 8 months ago by dualcube.

[dualcube]

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[dualcube]

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[dualcube]

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