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Hi @Szymon,
As mentioned in the forum discussion, we haven’t encountered the same issue on our end. Could you kindly provide temporary access to your WordPress admin, FTP access, and Moodle admin access? This will enable us to investigate further.
Please ensure that you mark your response as private while sharing the access details.
@Selda, the main issue might be related with product sync issue.
Kindly log into the WordPress site, then goto MooWoodle >> Settings >> Synchronization >> Synchronize Now >> Create and Update Product (see this screenshot : https://prnt.sc/nL0qu5wPuZfY)
After that test an order and keep us posted.
@Selda Barbaros, have you installed Auth MooWoodle plugin for Moodle site? Only then you can get this function as shared here : https://dualcube.com/docs/moowoodle-moodle-connector/
If you are still facing issue, please create a staging site and share temporay admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.Great to know that. We will also release an update with this fix.
Also, We would love it if you shared your experience by giving us 5/5 review here : https://wordpress.org/support/plugin/moowoodle/reviews/#new-post
Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.
Regards,
MoumitaHi Selda, as shared in our document https://dualcube.com/docs/moowoodle-set-up-guide/#4-toc-title, we don’t have support for this function i.e.auth_moowoodle_user_sync_get_all_users_data. We have added a new function called auth_moowoodle_user_sync
Please follow our document and configure the plugin. let us know if you need any further help.
Hi @shamsulfais, for now you can install our fixed plugin from here https://www.transfernow.net/dl/20240301de5CDhyd
After that, please resync the product again, the category should appear properly.
@Arek, can you please create a staging site and share a temporary admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.Hi, we have replied in this thread https://wordpress.org/support/topic/moowoodle-test-connection-button-doesnt-work-after-update/
Kindly check.@jotter, sorry to hear that you have faced this issue.
The test connection is working fine on our end : https://prnt.sc/B6XSkUe7m8jv
Can you please create a staging site and share a temporary admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.@Armelle, Please understand that we haven’t encountered any issues on our end, so we’re unsure about the challenges you’re facing and how to resolve them.
Your cooperation is essential for us to assist you effectively.
Jotter, we have released and update today for the MooWoodle V 3.1.7.
Kindly update the plugin and check whether the issue has been fixed.Please do keep us posted.
@Armelle, sorry to hear that you have faced this issue.
Have you enabled the User Synchronization option and enabled password and username?
Also, can you please share a video of the issue so we can reproduce that on your end and assist you further with this.It would be helpful, if you can share a temporary admin access of WordPress and Moodle, along with FTP, so we can check and fix this on your end.
While sharing the access, don’t forget to mark the response as private.
@aleselva, Thank you for your positive review of our plugin! We’re thrilled to hear you’re enjoying it. If you ever need assistance or have suggestions, feel free to reach out.
